EXIN ITSM Foundation Bridge

EXIN Foundation Bridge in IT Service Management based on ISO/IEC 20000

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The EXIN IT Service Management Foundation Bridge is intended for professionals with an ITIL® Foundation certificate. With half of the training and examination efforts needed for the full EXIN Foundation qualification these professionals will gain the benefits of following the guidelines of the ISO/IEC 20000 quality standard combined with the concise and practical approach of the EXIN program.

The Concept


The IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as its relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO/IEC 20000:2011.

Target group
ITSM Foundation Bridge is typically intended for professionals with an ITIL® Foundation certificate.

Context
Successful completion of the IT Service Management Foundation exam is the prerequisite for continuing studies in this qualification program. The IT Service Management Specialist certification, the next step, is strongly focused on the plan, do, check and act activities of Deming’s cycle across the SMS. The Foundation certificate also opens up the way to the IT Service Management Auditor certification.

Prerequisites
You require an ITIL® certificate in order to participate in the Foundation Bridge exam.

Exam contentThe topics of the Foundation Bridge course include:

  • Core concepts of Service Management and quality frameworks
  • The Service Management System (SMS) and the value and application of the PDCA cycle
  • High-level concepts around service design and transition
  • Objectives, activities and quality requirements of the service management process

Exam Details

  • Number of questions: 20
  • Pass mark: 65% (13 out of 20)
  • Open book exam: no
  • Use of electronic devices permitted during the exam: no