EXIN Business Information Management Foundation with reference to BISL

The framework outlines the processes and activities and supports these with a set of best practices. Anyone passing this exam will be able to apply business information management in practice.

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Business Information Management - sometimes also called Functional Management - takes a business and user orientated approach in describing the information provisioning in an organization and the IT infrastructure it requires. That is why this module takes a business perspective, focusing on understanding what it means to be part of business information management in an organization.


The EXIN Business Information Management exam places information management at the center of the organization. What are the needs? What requirements and demands does the organization place upon the IT services department? How do customers guide the IT services department and how does the IT services department support users?

The subjects of this module are: Objectives and background of Business Information Management, Use management cluster, Functionality management cluster, Connecting processes cluster and Management processes cluster.

The content of this module is based on the book ‘BiSL, a Framework for Business Information Management’.

* Positioning of business information management
* Use management
* Functionality management
* Connecting processes
* Management processes
* Strategic processes

Target group

This module is aimed at people who have an operational, managing or strategic role with regard to IT services and are situated on the demand side of information provisioning in an organization or who are closely associated with the information provisioning of the organization. The target group contains everyone who has an interest in or wants to get familiar with business information management in all its facets. This module is therefore relevant to both non-IT staff and IT staff that are responsible for the information provisioning in an organization. Examples of functions and roles in this domain are: Business information manager, Business systems administrator, Super user, Information-architect, Chief Information Officer, Service Manager, Information Manager and the Business Unit Manager (who is responsible for organizing business information management). In these functions or roles the emphasis is on defining the business requirements of the IT services, managing IT services from a user perspective and supporting the use of IT services.

Contact hours
The minimum number of contact hours for the course is 15. This number includes group assignments, exam preparation and short coffee breaks. Not included are: homework, the logistics related to the exam session, the exam session and lunch breaks.

Exam content
Purpose and background of business information management: 25%
User Management: 20%
Functionality Management 20%
Connecting processes (executive): 15%
Management processes: 20%


Examination details

Examination type: multiple choice exam
Estimation of study load: 60 hours
Practical assignments: Not applicable
Time allotted for examination: 60 minutes

Number of questions: 40

Pass mark: 65 % (26 of 40)
Open book/notes: no
Electronic equipment permitted: no